Frequently asked questions answered

The easiest way is to call Matthew directly on 07966 639777 — you will speak to the person who runs the business, not a call centre. Alternatively, use the contact form on this site with your details and we will come back to you promptly to confirm your transfer.

The more notice, the better — particularly for early morning airport transfers or busy dates like bank holidays and summer peak season. That said, we always try to accommodate short-notice requests where we can. For urgent bookings, call Matthew directly on 07966 639777 and we will let you know availability straight away.

Yes, and we encourage it — especially for cruise port transfers, wedding days, and airport runs booked alongside your flight. Booking in advance secures your driver and lets us plan around your schedule with the care it deserves.

We will always do our best to help at short notice. Call Matthew on 07966 639777 and we will check availability and confirm as quickly as possible. We cannot guarantee availability for last-minute requests, but we will never leave you without an honest answer.

Yes. Once we have agreed your transfer details, we will confirm them with you — date, time, pickup address, destination, and any specific arrangements. If anything changes on your side before travel, please let us know as soon as possible so we can update the plan.

We cover Cardiff and the full breadth of South Wales — including Newport, Barry, Penarth, Caerphilly, Pontypridd, Bridgend, Merthyr Tydfil, Cwmbran, the Vale of Glamorgan, the Rhondda, Swansea, Neath, Port Talbot, Abergavenny, Chepstow, and many more towns and villages. If you are unsure whether we cover your area, call us and we will tell you straight away.

Yes. We offer long-distance UK transfers — London, Bristol, Birmingham, the South Coast, and beyond. We also cover airports and cruise ports that are outside South Wales, including Heathrow, Gatwick, Birmingham Airport, Manchester Airport, and Southampton Cruise Port. Contact us for a free quote on any out-of-area transfer.

We regularly transfer passengers from South Wales to Cardiff Airport (CWL), Bristol Airport (BRS), London Heathrow (LHR), London Gatwick (LGW), Birmingham Airport (BHX), and Manchester Airport (MAN). If you need a transfer to a different airport, contact us and we will let you know.

For incoming flights, we monitor live flight data and adjust your pickup timing automatically — you will not be left waiting and you will not be charged extra because the airline ran late. For departures, if your flight time changes significantly before your travel date, let us know and we will adjust the planned pickup time accordingly.

Yes — meet and greet is included as standard on every MGM Travels transfer, not an optional extra. For airport arrivals, your driver will be inside the arrivals hall holding a name board when you walk through the gate. There is no need to find a car park or navigate to a remote pickup bay — your driver is right there to take your bags and escort you to the vehicle.

Yes. Early flights often mean pre-dawn pickups, and we plan around that. When you book, give us your flight time and departure terminal and we will agree a pickup time that gets you to check-in with plenty of room — not just enough.

No. We drop you directly at the departures entrance of your terminal — no car parks, no shuttle buses, no dragging luggage across a multi-storey in the dark. That is one of the core advantages of a door-to-door chauffeur transfer over driving yourself.

We cover Southampton Cruise Port, Cardiff Docks, Holyhead Port, Pembroke Dock, and Fishguard Port. If you are sailing from another UK port, contact us and we will advise whether we can cover your route.

Yes — cruise passengers tend to travel with more luggage than most, and we account for that. When you enquire, let us know your party size and how many bags you are travelling with so we can confirm the right vehicle for your transfer.

Absolutely. We can arrange the outbound and return legs of your cruise transfer together or separately. Just let us know your disembarkation port, date, and expected time when you book and we will plan your collection accordingly.

MGM Travels runs a fleet of executive Mercedes vehicles, so we can match the right car to your journey. Our Mercedes V-Class people carriers seat up to seven passengers and handle generous luggage — ideal for groups, families, and cruise transfers. Our top-spec Mercedes E-Class and Mercedes S-Class are the choice for couples, solo business travellers, and VIP or executive journeys where an immaculate, refined arrival matters. Every vehicle is kept spotless. If you have specific requirements around group size, luggage volume, or accessibility, mention them when you enquire and we will confirm the right vehicle for your booking.

Meet and greet service is included as standard — no extra charge. Every transfer also includes complimentary bottled water and on-board Wi-Fi. Child seats are available on request; just let us know when you book. Our drivers are always suited and professionally presented.

Yes. Child seats are available on request — let us know the age or weight of the child when you enquire and we will make the necessary arrangements.

Your MGM Travels driver will be suited and professionally presented. We are an executive transfer service, not a taxi firm, and the standard of driver presentation reflects that.

No. Every MGM Travels transfer is private — your vehicle is booked exclusively for your party. We do not run shared-ride services.

Yes, MGM Travels is fully insured for your peace of mind. If you have a specific insurance query related to your transfer, please raise it when you enquire and we will answer it honestly.

We are a small, family-run business based in Marshfield, between Cardiff and Newport. Matthew, his wife, and a hand-picked team of professional drivers run the service personally. That means you get a direct line to the people responsible for your transfer — not a call centre or an app that cannot answer a specific question.

Every transfer is priced individually based on your route, date, group size, and any specific requirements. We do not publish fixed prices because an honest, tailored quote is always more accurate. Contact us for a free, no-obligation quote and we will come back to you promptly.

Yes. We agree a fixed price with you before your transfer — there are no meters running and no post-journey surprises. The quote we give you is the price you pay.

Payment details are discussed and agreed at the time of booking. Contact Matthew on 07966 639777 or via the contact form and we will confirm the arrangements for your specific transfer.

You can find MGM Travels rated on Google. Search for "MGM Travels Cardiff" and our Google Business listing will show you reviews from past passengers.

MGM Travels is based in Marshfield — a village between Cardiff and Newport in South Wales. We cover Cardiff, Newport, Bristol, and the full breadth of South Wales for collections, and operate transfers to and from airports, cruise ports, and other destinations across the UK.

Yes. If you have regular transfer needs — a weekly airport run, a monthly business trip, or a standing arrangement for corporate guests — contact Matthew directly and we can discuss a setup that works for your schedule. We are a family-run business and value long-term client relationships.